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Troubleshooting

Technical Issues

Browser, loading, mobile, and connectivity.

Last updated 31 August 2026

Browser compatibility

Use a current evergreen browser (Chrome, Edge, Firefox, Safari). Disable aggressive content blockers on the app host if scripts or websockets fail.

Loading issues

Hard-refresh, try a private window, and check the network tab for failed static files. Slow lists often mean a large company dataset — use filters.

Mobile access

The marketing site and many app screens are responsive. A dedicated mobile REST API exists for the mobile app. If a layout overflows, try the same page on desktop and report the URL to support.

Connectivity

Inbox channels require outbound connectivity to Meta and webhook reachability. Internal business data still requires a stable connection to the application host.

FAQ

Where do I find Technical Issues in Smart Business 360?

Use the navigation paths and steps in this article. If a menu is missing, check module entitlements and permissions.

Why can I not access this feature?

Your role may lack the required permission, or the module may not be enabled for your company. Contact an administrator.

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