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FAQ

FAQ

Common questions about the platform, security, and accounts.

Last updated 31 August 2026

General

What is Smart Business 360?

A multi-tenant cloud ERP and business platform for CRM, finance, HR, real estate, construction, inventory, and related operations.

Who can use it?

Companies and teams provisioned on a tenant — typically SMEs, property businesses, and construction firms described on the public site.

What industries does it support?

The public product highlights real estate, construction, and general SME operations (CRM, HR, inventory, finance). Module mix depends on entitlements.

Platform

Does it support multi-tenancy and multiple companies?

Yes. Company-scoped data and multi-company setup are documented in the Multi-Company guide.

Can I customize modules?

The public FAQ states modules can be tailored with the subscription. Entitlements control which modules are active.

What integrations exist?

See the Integrations section. WhatsApp, Messenger, and Instagram have detailed inbox guides; other channels are listed with setup articles in the portal.

Is training available?

Use this documentation portal, legacy setup guides under Resources, and contact support for onboarding help. Formal training programs are arranged with your account team — this portal does not invent a training catalog.

How does pricing work?

See the public Pricing page for subscription plans, free trial, and module scaling. Exact quotes depend on users, companies, and active modules.

WhatsApp Business API

Does Smart Business 360 support WhatsApp Business API?

Yes. WhatsApp inbox, templates, and CRM integration are supported. Start with /docs/integrations/whatsapp and /doc-whatsapp-setup.html.

Can automation send WhatsApp messages?

Yes — automation rules can use the Send WhatsApp action when the channel and templates are configured.

Security

How is data protected?

See Security documentation and the Privacy Policy. Access is role-based and company-scoped. This FAQ does not invent certifications.

What security controls exist?

RBAC (Module.Resource.Action), authentication via the Account module, and administrative audit-style activity tracking in the product.

Account

How do I create an account?

Use Start Free Trial / Register on the application host, then complete any verification step.

How does user management work?

Administrators create users and assign roles. See User Management.

Where are settings?

System Settings and company profile in the application. See Initial Configuration and the System Settings reference.

Security documentation

Privacy Policy

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