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Product Overview

What Smart Business 360 is, who it is for, and how the modules work together.

Last updated 31 August 2026

What is Smart Business 360?

Smart Business 360 is a multi-tenant, cloud-based ERP and business management platform. It brings CRM, finance, HR and payroll, real estate, construction, inventory, marketing, and operations into one company-scoped system.

The public product describes 50+ modules, a shared Leads Inbox for WhatsApp, Messenger, and Instagram Direct, double-entry accounting, and AI lead scoring.

Who it is for

  • Property developers and real-estate sales teams
  • Construction and project businesses
  • SMEs that need CRM, accounting, HR, and inventory in one place
  • Administrators who manage multiple companies on one tenant

Business problems solved

  • Scattered leads and inbox messages across WhatsApp, email, and social channels
  • Manual handoffs between sales, finance, HR, and operations
  • Limited visibility into pipeline, cash, inventory, and project progress
  • Inconsistent permissions and company data isolation across teams

Key benefits

  • One company-scoped platform for CRM, finance, HR, real estate, construction, and inventory
  • Shared Leads Inbox and automation rules to respond faster
  • Double-entry accounting with operational reports
  • Role-based access and audit-friendly activity logging

How modules connect

A typical flow is lead capture in CRM, conversion to a customer, then bookings or registrations that post into finance. HR, inventory, and construction sit alongside that core loop. Approvals, reports, and a company dashboard provide oversight.

Company dashboard

Start with Getting Started

FAQ

Where do I find Product Overview in Smart Business 360?

Open the Documentation area from the main navigation and use the screens referenced in this article.

Why can I not access this feature?

Your role may lack the required permission, or the module may not be enabled for your company. Contact an administrator.

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Contact the Smart Business 360 team if you cannot find the right guide.

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