Account Issues

Confirm you are on the application host (app.smartbusinesses360.com), not only the marketing site.
If the page says the session expired, sign in again.
Ask an admin whether the user is disabled or missing a role.

Password reset

Use Forgot Password, then the emailed Reset Password link. If mail does not arrive, check spam and that the email matches the user record.

Complete any email confirmation the product sent after registration. Admins should not bypass verification by sharing passwords.

Missing menus usually mean missing permissions or module entitlement, not a broken page. Compare with a user who has the same job role.

Where do I find Account Issues in Smart Business 360?

Use the navigation paths and steps in this article. If a menu is missing, check module entitlements and permissions.

Why can I not access this feature?

Your role may lack the required permission, or the module may not be enabled for your company. Contact an administrator.